Support

CZ.NIC provides basic support for the Knot DNS for free on a best effort basis, via the mailing list knot-dns-users@lists.nic.cz and the Issue tracker (list of open issues).

We understand that there's a need for a formal support contracts in some environment, or perhaps you just want to help the Knot DNS development. Therefore we offer several support programmes listed below.

Support levels

Bronze Silver Gold Platinum
Yearly fee (EUR) 5 000 10 000 20 000 50 000
Number of servers 2 10 unlimited unlimited
Response time NBD 12 hours 6 hours 3 hours
Resolution time (hours) 96 72 24/48/72 24/48/72
Early notifications yes yes yes yes
Prioritized development no no yes yes
Phone support no no yes yes
Jabber support no yes yes yes
E-mail support yes yes yes yes
Consultancy (hours) 8 24 72
On-site support no no no yes